Refund & Cancellation Policy

1. Overview

At Justin Jewett Consulting, we understand that plans change and flexibility is important. This Refund & Cancellation Policy outlines the terms under which you may cancel services and receive refunds.

We are committed to being fair and transparent. If you have any questions about this policy or believe you have a special circumstance that warrants consideration, please contact us at contactus@justinjewett.com.

2. Individual Session Cancellations

For individual consulting sessions (Strategy Sessions), the following cancellation policy applies:

3. Monthly Retainer Cancellations

For Monthly Retainer engagements:

• Cancellation Notice: You may cancel at any time with 30 days written notice
• Unused Hours: Unused consulting hours from the final month are non-refundable
• Partial Months: We do not provide partial month refunds; your service continues until the end of the current billing period
• Rollover Hours: Any unused hours that would have rolled over are forfeited upon cancellation

Early Termination

If you wish to terminate a retainer before the end of your commitment (if applicable), please contact us to discuss options. We aim to be flexible while ensuring fair compensation for scheduled commitments.

4. Project Engagement Cancellations

For project-based engagements (Transform Package and custom projects):

For all project cancellations:

• All completed deliverables up to the cancellation date will be provided to you
• Any work-in-progress will be documented and transferred
• A final summary of work completed and recommendations for next steps will be provided

5. Rescheduling Policy

We understand that schedules change. Here's our rescheduling policy:

Standard Rescheduling

• Sessions may be rescheduled with at least 24 hours notice at no additional charge
• Rescheduled sessions must occur within 60 days of the original scheduled date
• Each purchased session may be rescheduled up to 2 times

Late-Notice Rescheduling

• If you need to reschedule with less than 24 hours notice, you may do so once without forfeiting the session
• The rescheduled session must occur within 30 days
• A second late-notice reschedule will be treated as a cancellation under the terms above

How to Reschedule

To reschedule a session:

1. Use the link in your confirmation email to access the booking system
2. Select "Reschedule" and choose a new time
3. Or email us at contactus@justinjewett.com with your preferred alternative times

6. No-Show Policy

A "no-show" occurs when a client fails to attend a scheduled session without prior notice. Our no-show policy is as follows:

• No-shows are not eligible for refunds
• No-shows are not eligible for rescheduling
• If you are running late, please contact us immediately—we will wait up to 15 minutes and can adjust the session accordingly
• If we cannot reach you within 15 minutes of the scheduled start time, the session will be marked as a no-show

7. How to Request a Refund

To request a refund or cancellation:

1. Email us at contactus@justinjewett.com
2. Include the following information:
   • Your full name
   • Email address used for booking
   • Date and type of service booked
   • Reason for cancellation (optional but helpful)
3. Await confirmation: We will respond within 2 business days to confirm your cancellation and refund amount

8. Refund Processing

Once a refund is approved:

• Processing Time: Refunds are processed within 5-10 business days
• Payment Method: Refunds are issued to the original payment method used
• Bank Processing: Depending on your bank, it may take an additional 3-5 business days for the refund to appear in your account
• Confirmation: You will receive an email confirmation when your refund has been processed

Partial Refunds

When a partial refund is issued:

• The refund amount will be clearly communicated before processing
• You will receive a breakdown of any deductions (if applicable)
• Processing fees charged by payment processors are non-refundable in most cases

9. Satisfaction Guarantee

We are committed to delivering value in every engagement. If you're unsatisfied with your experience:

First-Session Guarantee

If you are not satisfied with your first consulting session:

• Contact us within 7 days of the session
• Share your concerns so we can understand what didn't meet your expectations
• We will work with you to address your concerns, which may include:
  • A follow-up session at no charge
  • A partial refund
  • A full refund at our discretion

Ongoing Engagement Concerns

For retainer or project clients with concerns about value or quality:

• Please raise concerns promptly so we can address them
• We will schedule a call to discuss and find a resolution
• Adjustments to scope, approach, or compensation may be made as appropriate

10. Exceptions & Special Circumstances

We recognize that exceptional circumstances may arise. The following situations may warrant special consideration:

• Medical Emergencies: Sudden illness or medical emergencies affecting you or immediate family members
• Bereavement: Death of a close family member
• Natural Disasters: Events that prevent participation (severe weather, power outages, etc.)
• Technical Failures: Significant technical issues on our end that prevent service delivery

If you experience any of these situations, please contact us as soon as possible. We will review each case individually and work to find a fair resolution.

Consultant Cancellation

In the rare event that we need to cancel or reschedule a session:

• We will provide as much notice as possible
• You will have the option to reschedule at any available time
• If rescheduling doesn't work, a full refund will be provided
• For any inconvenience caused by our cancellation, we may offer additional consideration

11. Contact Us